We consider our services to be an important part of our Fidelity hospitality solutions.
System Designing & Modelling: As a result of many successfully realized projects of informatization of hotel businesses, Fidelity team has gained rich experience in hospitality sphere as well as technical and technological know-how, all of which enable our team to design and model new systems of hotel informatization. Thereby it is an important role of - to many business practices customized - Fidelity software.
Implementation: Offered projects are implemented, in cooperation with the customer, by our team of experienced Fidelity information system parameterization experts and/or by for implementation qualified and trained distributors worldwide.
Training & Workshops: Fidelity training programs are based on special programs adapted to user’s range of activities, for example: receptionist, marketer, organizer, management, etc.
24 x 7 On-Line Support: A special team of Fidelity experts provides the first and second level of support for our clients locally and for our distributors worldwide.
Maintenance: Fidelity is standardized software with continuous development, resulting in new software versions and new releases. During license-determined upgrade advantage coverage period, all software is maintained with software versions that are eventually substituted with new releases, in accordance with the right upon contracted maintenance and license-fee agreement.
Local Installations: Software installation and parameterization is provided by Fidelity team, locally, and/or by for installation qualified and trained distributors worldwide.
Software as a Service & Fidelity Rent : Fidelity SaaS is a total information service for mid-sized and small end users which runs as web-application on our servers. Alternatively we offer rent of total property management system, where software is installed locally on our hardware. For a monthly rental, we provide hardware, software, hardware and software maintenance, as well as hardware and software renewal.
Hospitality Consulting: As a part of long-term strategy of developing to business practice innovative information systems, all Fidelity users are shared in continuous consulting. Our consultants will help you organize your staff and business processes. As specialists in the field of hotel industry, with more than 15 years of experience, our consultants keep up with all new theoretical knowledge as well as with experience gained from product developers and its users.
Curriculum Licenses: Hotel Management Schools worldwide combine theory with practical know-how by implementing Fidelity hotel software in their curriculum.Fidelity is used as a learning tool for hospitality management students of several educational facilities giving them a learning experience and an insight into efficient and effective hotel management practices.