Below is a Fidelity PMS brief feature list, please download Fidelity PMS brochure to find out more.
Fidelity PMS Brochure
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Fidelity PMS features



Easy to use
  • Real-Time Room Plan - highly efficient graphic system for monitoring & planning hotel availability in real time (offers direct access to all front office package functions)
  • Fast data access
  • Fidelity accelerator keys
  • Open to Industry standard products & services (MS Office, E-mail,...)
  • Standards in GUI (graphical user interace) to provide the ease of use and training
  • Service support network 

Customizable, Flexible & User definable

The Fidelity Hotel Management System is highly flexible. Thanks to its user-definability, the system can be customized to any hotel environment and size. Our strong points in flexibility are:
  • Window Painter 
  • Report Generator 
  • User-definable reports 
  • User-definable night audit 
  • User-definable fields 
  • User-definable language
  • Multiple installation parameters 
  • Several security levels 
  • Fulfilment of legal an financial requirement of different countries

Interfaces
  • Back Office Systems
  • Telephone Systems 
  • Point of Sales (POS) Systems 
  • Door Locking Systems
  • Mini-bar
  • Energy Management
  • Video Systems
  • GDS/IDS interface
  • PAy-TV, etc.
Reservations, Check-in & Check out
  • Different Types of Reservations (individual, group, company, travel agents,...)
  • Market & Source Code
  • Automatic Rate &  Package Assignment
  • No-Shows, Cancel Reservation & Reactivation of Reservation 
  • Stoop booking, Do not rent
  • Multiple Rate & Rate Type per Stay
  • Split folio & Payment Transfer
  • Change & Exchange Room, Room Sharing
  • Reservations connected to Guest History/Profile
  • Availability forecast (by reservation type or room type, etc.)
  • Fast Check-in & Check-out
  • Late Check-out
Profiles/ Guest History
  • Complete demographic records for guests, companies, contacts, groups, travel agents and sources. 
  • Profiles include addresses, phone numbers,  guest statistics, revenue, guest preferences & guest photo.
  • Statistics by revenue, number of stays, number of nights and number of cancellations, not only for individual guests but also for companies, travel agents, and sources.
Group Management
  • Reservation, Check-In and Check-Out from single screen
  • Group and Room Payment from single screen
  • Perform automatic room assignment as well as automatic room type assignment with selection by hotel-specific features
  • Different length of stay for each group member
  • Group check-out or individual check-out
Cashiering
  • Multiple cashier numbers 
  • Multi currency
  • In multi-property environments, guest charges can be cross-posted from any property in the hotel complex.
  • Multiple payment methods: cash, credit cards, direct bills
  • Complete cashier journal
  • Deposit accounting

Accounts receivable
  • Direct billing
  • City ledger
  • Invoicing
  • Account aging
  • Bill payments


Back Office
  • No down time Night Audit
  • Rate & Revenue Management
  • Direct Billing, City Ledger
  • Business Source & Travel Agent
  • Backup,  Restore


Room Management
  • Room Availability
  • Housekeeping
  • Maintenance
  • Room Status Diagram

Global perspective
  • Multilingual (English, German, Italian, Chinese etc.)
  • Multiple Currency
  • Date & Time Format
  • Number & Currency Format

Reports
  • Manager & marketing  reports
  • Advanced analytical reports
  • Over 500 standard reports in categories:  Guests in House, Reservations, Guest history, Financial, Night audit, Statistics, Shift reports, Configuration reports
  • Comparison with last year (day, month, year) and budget